zendesk.com zendesk.com

Making the most of an NPS survey

What can an NPS survey tell you about your customer experience? To create a better customer experience, you need to truly understand what’s good and bad about the experience you’re currently providing. To do that, you’ve got to actively seek out feedback from respondents, invite criticism from detractors, and make an honest assessment of how well your customer service operations are running. Experience is defined by the many...

acxiom.com acxiom.com

Expanding Audiences With Global Consumer Data

Brands will spend an estimated $206 billion on ad spend in the United States this year, making it the largest advertising market in the world. Many marketers and advertisers put this market at the center of their paid strategies, but many others, particularly those at large global brands, need to reach consumers throughout the world — not just in the U.S. Our new eBook, Reach Over 2.5 Billion of the World’s Marketable Consumers:...

Welding Wires That Help Avoid Downtime and Operate More Efficiently

In Booth B31049, National Standard (Stillwater, OK) will display their comprehensive line of welding wires, including: NS Plus® copper-coated carbon steel NS CopperFree™ carbon steel Satin Glide® stainless steel Alumi Glide® aluminum Tru Core® flux core and metal core Since 1907, they have led the American charge to manufacture high quality wire to feed the success of metal fabricators. Their unparalleled wire expertise has...

smartblogs.com smartblogs.com

Teach your team how to disrupt

Disruption is keeping executives awake at night: How to handle market curve balls that come out of nowhere? How to plan for the future when your product, service or supply chain is obsolete today? How to allocate resources, train, and develop people for jobs you can’t even imagine yet? People smarter than I have declared there’s no silver bullet for dealing with disruption. But, as you break down silos, adopt agile innovation...