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Wells Fargo CEO Calls 2017 Transformational, Eyes Elevated Customer Experience

Sloan referred to an “evolution” that includes new ways to more efficiently serve Wells Fargo customers and create a better customer experience. Included in an elevated customer experience are investments in innovation, streamlining and centralizing processes in organization structures, strengthening the foundations of risk management, and building a robust and more modern data and technology infrastructure. During the company’s...