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Ideal Number Of US Carriers Doesn’t Exist: Antitrust Chief

An ideal number of national wireless carriers in the United States doesn’t exist, Washington’s antitrust chief said Friday. “I don’t think there’s any magical number that I’m smart enough to glean,” remarked Makan Delrahim, head of the Justice Department’s competition unit, while speaking with journalists on Friday, Reuters reports. The 48-year-old industry veteran was specifically asked whether he supports the stance...

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Inside Help Scout’s Mission to Optimize The Customer Experience First

Nick Francis has worked with his Help Scout co-founders, Denny and Jared, for the last 13 years. Before Help Scout, Nick and his co-founders were running a consultancy helping companies build web apps. Since Nashville (the city where they all lived at the time) wasn’t known for attracting venture capital, Nick and his co-founders were inspired by a different playbook–of software companies that started as service businesses, which...