Quite a few of the CX leaders I’ve spoken to on the podcast have shared that previous experiences in sales, retail, and hospitality helped create a foundation for the skills required to be a successful CX champion in...

Did you know that “today, more than 30% of customers expect live chat on your website,” according to SuperOffice? For customers that visit your website on a mobile device, this number is as high as 62%! That...

By Brendan MatonPhoto by Toa Heftiba on UnsplashA two-bed apartment in Shoreditch’s Boundary Estate, a trendy part of London, will cost £700,000. Using a conventional ratio that banks will lend a maximum three...

Thanks to the snazzy and fashionable addition of Red Hat, the UK’s CYBG has improved its digital banking efforts. “In the current climate, a bank needs to differentiate itself” CYBG, owner of Clydesdale Bank,...

Infusionsoft, the 17-year-old customer relationship management (CRM) and marketing automation software company, announced earlier this week that it has rebranded its corporate name, Keap. The company also introduced a...

February 2nd marks the midway point between the Winter Solstice and the Spring Equinox, a time of late winter’s loveliness and looking forward to spring. If you’re Christian, you might know this time as Candlemas,...

Nintendo’s next mobile game for smartphones and tablets will see Mario put his white lab coat back on in hopes of containing a deadly virus. Dr. Mario World, a free-to-play puzzler, arrives on mobile devices early...

Today, Talos is publishing a glimpse into the most prevalent threats we've observed between Jan. 25 and Feb. 01. As with previous roundups, this post isn't meant to be an in-depth analysis. Instead, this post will...

This is, by far, not the first post on this topic, but it’s something that I’ve considered for years and years and recently I was presented with the question again.Though this post is through a node perspective, it...

Toronto-based start-up QUID has launched its payments platform in Canada and the US to enable online transactions in pennies at very high volumes. QUID is the first of its kind in Canada The platform makes it possible...

It’s now more costly than ever to be without adequate cyber protection. A new report by Radware shows that the average cost of a cyberattack now exceeds $1 million. $1 million. This is a rather high price tag, for...

This story was delivered to Business Insider Intelligence "Digital Media Briefing" subscribers hours before appearing on Business Insider. To be the first to know, please click here. Tubi TV — the...

 AI is all the rage and so is AI democratization. Having developed an AI stack only science-level technologists could love, vendors are now courting customers with integrated hardware that would otherwise require a...

The Future of Procurement is Data-drivenSourceData has become an issue for most Procurement leaders and yet they dream about an emerging future in which analytics, Artificial Intelligence (AI), bots, and other...

A week after stuffing my life into a bag and shipping it with me from Chicago to Bogota, Colombia, I was canceled from the program that I’d upended my life to start.Me, at Santuario Del Señor De MonserrateI quit my...

A group of design students in Milan have joined forces with Ducati, creating this ridiculously cool electric concept. And we reckon it’s probably very close to what Ducati’s first electric motorbike’s going to...

Apple today issued an apology for its major FaceTime security bug that allowed for eavesdropping on calls. "We have fixed the Group FaceTime security bug on Apple's servers and we will issue a software update...