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Using Order Management to Deliver Better Customer Experiences

Order management, once a back-end logistics discipline, has been pushed into the spotlight thanks to the pandemic. Subsequently, millions of shoppers are now keenly aware of which brands provide flexible fulfillment options. The competition to excel at order management is now fierce, and not just because of giants like Amazon and Walmart. Out of the Digital Commerce 360 top 500, the number of retailers offering curbside pickup alone...