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Virtual Health: Evolving the Experience (Beyond Virtual Visits)

As we gradually emerge into a brave, hopeful, post-pandemic world, it is incredible to look back at the courage, tenacity and spirit the U.S. healthcare system has demonstrated in combatting the virus. The journey we have shared presented many points of frustration and despair, which makes it even more important to recognize the successes and the wins. One of the most visible, tangible wins has been in the domain of virtual health....

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What Has Helped Our Healthcare Clients Most Rapidly Respond to COVID-19

When the COVID-19 pandemic struck, the reality quickly became apparent that many healthcare organizations were ill-equipped to fight the COVID-19 battle. Healthcare has been stretched to new limits in patient volume, equipment shortages, and the sheer number of calls, emails, and inquiries coming from the patients/members, media, and government. So what has helped healthcare clients most rapidly respond to COVID-19? Omnichannel,...

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[Guide] Digital Health Jump Starts: Build Payor/Provider Resilience During COVID-19

COVID-19 appears certain to be a long-term challenge, with successive, overlapping waves of surge and retreat. Healthcare providers and payors remain immersed in the pandemic. Deaths and hospital admissions are well above normal levels, requiring emergency response measures to manage and care for thousands of patients. Many questions, nuanced by geographic and demographic considerations remain: How will we prioritize care and recover...