commstrader.com commstrader.com

Three Reasons to Move your Contact Centre to the Cloud

The COVID-19 pandemic, and the impact it has had on office-based working, has undoubtedly underscored the importance of business agility and flexibility. This could not be more true for contact centre agents, who are struggling to juggle their day-to-day responsibilities while continuing to deliver a superior customer experience from different locations and devices with varying degrees of connectivity. Cloud-based solutions play a...

commstrader.com commstrader.com

Ideas to Consider for a Great FMC User Experience  

Whether a tech-savvy partner or an end-user business new to the topic, it can be hard to get a clear grasp of exactly what all the FMC options are, and therefore be overwhelmed when making strategic and purchasing decisions. My advice is to focus on what benefit is FMC meant to be achieving and in most cases, I believe that what counts the most is delivering the right user experience. Being guided by that starting point can help sift...