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Most U.S. news organizations still won’t let most readers cancel their subscriptions online

Bad news for people who hate using the phone: Just 41% of U.S. news publishers “make it easy” for subscribers to cancel their subscriptions online, according to a new survey from the American Press Institute. News organizations also vary widely in how and whether they identify or assist subscribers who are at risk of canceling. The blunt, “we’ll-just-make-it-hard-for-you-to-cancel” method remains more common. Jeff Sonderman...