As we've talked about before, it seems an era of gaming platform wars is upon us. While Valve's Steam platform mostly only had to contend with less-used storefronts like GOG and Origin, a recent front was opened up by the Epic Games Store, which has promised better cuts to publishers to get exclusive games and has attempted to wage a PR battle to make people mad at Steam. It's all quite involved, with opinions varying across the internet as to who the good and bad guys in this story are.
Less complicated is the point of having an Epic Games Store at all. The idea would be -- wait for it -- to sell games. This is something that might not be fully understood by Epic itself, it seems, given that the platform has been busily suspending accounts for the crime of buying too many games.
There’s a big sale on right now at the Epic Games Store, a time when many users—conditioned by Steam’s frequently generous discounts on a huge range of titles—go nuts and buy a ton of stuff real quickly. On Valve’s store that’s enough to get you a pile of shame, but on Epic’s it’ll just get your account blocked from making further purchases.
Those Epic customers going through this right now are not taking it, ah, well.
So I can confirm that me buying a whopping 5 games (ranging from 5 bucks to 50) on the Epic Store flagged my account for possibly fraudalent. Maybe if you guys had a fucking shopping cart jesus christ.
— Patrick Boivin (@AngriestPat) May 16, 2019
Enough users were affected by this that Epic's PR team is aware of it. Apparently the culprit is an overly aggressive fraud-detection system, with Epic's store deciding that nobody would buy that many games that quickly unless they were doing it with stolen payment credentials. Frankly, given that the store is running Steam-style sales, it really should have known better. Steam is famous for these types of sales and its customers are known to gobble up tons of titles when they happen. Five games is, frankly, child's play.
And Epic's response isn't great.
Nick Chester from Epic PR confirmed with Game Revolution that “This was a result of our aggressive fraud rules,” and that “If players run into this issue, they should contact player support so we can investigate.”
Well, yeah, or you could just fix your game store. After all, Steam's works.
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