Salary: Trên 8 triệu
Address: Tầng 3 & 4, Tòa nhà Lilama 10, phố Tố Hữu, Phường Trung Văn, Quận Nam Từ Liêm, Hà Nội See map
Posted: 2019-11-08
Expired: 2019-12-08

Mô tả công việc

1. Hardware service:

• Registering and keeping track of all devices (mobile phones, tablets) borrowed by the production teams.

• Examining cellphone unit, observing operation, installing testing program and updating phones’ technical specifications, specific issues and solutions, drivers, tools into Technical Knowledge Data Base Web Tool;

• Updating, repairing and setting up devices software as per production teams's requests. Proposing the advices to resolve device problem (set up GPRS/WAP, Services Book, Wifi setting, critical software issues, firmware issues…) to ensure that all pertinent repair and testing tools and appliances are in proper working condition;

• Managing HW process, observe and optimize the process. Initiating new ideas to increase the efficiency of HW process.

2. IT service:

• Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner

• Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones and other IT devices

• Keeping track of incidents/requests and communicating with users/managers regarding their status and resolution

• Setting up PCs (hardware/software/connectivity) for newcomers and Gameloft employees from other studios. Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested

3. IT & Hardware Administration/Management

• Logging, tracking and updating tickets on the Helpdesk System

• Updating the inventory system and keeping them organized in the IT & Hardware store.

• Documenting all knowledge and experiences in the File Sever/Knowledge Base System

Yêu cầu ứng viên

• Technical knowledge: Basic knowing about PC and other IT devices’ hardware/ software/ connectivity; including Windows and Linux operating systems, good skills in analyzing, diagnosing and trouble-shooting issues

• Fair English; Speak and Write

• Good knowledge and strong interest in mobile devices, especially operation system of smart phones (Android, Windows Mobiles, iOS, …).

Quyền lợi được hưởng

* Why Join Gameloft?

• You want to be part of an exceptional experience, within a company that is constantly growing.

• You want to work with talented people who are industry pioneers.

• You want to join a global company and meet great people around the world from all walks of life.

• Or, you are just looking for a fun place to work!

* What Else Can Gameloft Hanoi Offer You?

• Team work with international talents

• Continuous training and career growth

• Exciting challenges and rewarding recognitions

• Work hard, Play hard

• Lunch allowances

• Sport Clubs for employees.