Managing Customers & Managing Teams

Welcome back! Brian and Jordan are back behind the mic. We’re talking about ProcessKit’s best month, and Brian’s excitement about moving forward and making progress. We’re also talking about Jordan’s experience with Carthook’s people coach and accidental faux pas with his leadership team.

Here are today’s conversation points:

  • ProcessKit’s best month with conversions
  • Jordan’s focus on hiring and salaries
  • Brian’s focus for ProcessKit: onboarding
  • Brian’s old blog posts
  • Setting up SEO
  • Jordan’s humbling experience with the people coach
  • Accidentally taking away authority
  • Brian’s support requests on ProcessKit




Audience Ops



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Managing Customers & Managing Teams