amazonconnect

6 min read 2023-02-15 06:45:38

Web application for managing Amazon Connect contact center custom prompts

Introduction Amazon Connect contact center allows you to create dynamic voice prompt playback using Amazon Simple Storage Service (S3). All the

6 min read 2023-02-15 06:45:38

Introduction Amazon Connect contact center allows you to create dynamic voice prompt playback using Amazon Simple Storage Service (S3). All the

8 min read 2022-12-06 02:02:51

Many businesses today use Amazon Connect Rules, a feature of Contact Lens for Amazon Connect, through Amazon Connect console for creating and

9 min read 2022-10-04 01:56:47

Introduction Amazon Connect Cases allows your agents to track and manage customer issues that require multiple interactions, follow-up tasks, and

9 min read 2022-10-04 01:56:47

Introduction Amazon Connect Cases allows your agents to track and manage customer issues that require multiple interactions, follow-up tasks, and

9 min read 2022-10-04 01:56:47

Introduction Amazon Connect Cases allows your agents to track and manage customer issues that require multiple interactions, follow-up tasks, and

7 min read 2022-09-27 04:56:08

Introduction Organizations want contact center reporting and analytic capabilities for agents’ activities. This enables them to manage agent

7 min read 2022-09-27 04:56:08

Introduction Organizations want contact center reporting and analytic capabilities for agents’ activities. This enables them to manage agent

8 min read 2022-09-27 04:56:08

Introduction Organizations want contact center reporting and analytic capabilities for agents’ activities. This enables them to manage agent

16 min read 2022-07-01 03:37:06

Customers can try to find answers on company websites or mobile app before contacting customer service. Customer experience executives have struggled

16 min read 2022-07-01 03:37:06

Join us at AWS Contact Center Days October 4-5 to learn how to improve your customer experience with the cloud. Register now › Customers can try

8 min read 2022-06-23 05:22:20

Many contact center managers want to proactively reach out to more customers by leveraging high-volume voice, SMS and email capabilities to keep them

9 min read 2022-06-23 05:22:20

Many contact center managers want to proactively reach out to more customers by leveraging high-volume voice, SMS and email capabilities to keep them

8 min read 2022-05-10 23:24:50

Note: This is the third blog in the Amazon Connect reporting blog series. If you haven’t read “Analyze Amazon Connect Contact Trace Record with

11 min read 2022-05-05 05:49:51

Enterprise contact centers have performance objectives (service levels, agent occupancy, average speed to answer) to deliver a high-quality customer