contact center

4 min read 2023-05-23 21:24:24

The Power of Hyper-Personalization in the Contact Center

Customer service is all about meeting and exceeding customer expectations. Contact center managers know this implicitly. But did you know that

2 min read 2023-05-10 17:21:09

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing

2 min read 2023-05-10 17:21:09

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing

2 min read 2023-05-10 17:21:09

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing

12 min read 2023-05-03 22:36:21

Lowering call abandonment rates in contact centers is one of the most powerful performance levers available to call center managers. It’s also what

12 min read 2023-05-03 22:36:21

Lowering call abandonment rates in contact centers is one of the most powerful performance levers available to call center managers. It’s also what

2 min read 2023-04-25 17:42:49

Using call-backs to eliminate hold time for your customers is an easy win! It improves your CSAT scores, supports your agents and helps smooth out

14 min read 2023-04-04 17:22:12

Customer service expectations in the contact center continue to increase, and only the best businesses keep up. Customer service statistics show that

14 min read 2023-04-04 17:22:12

Customer service expectations in the contact center continue to increase, and only the best businesses keep up. Customer service statistics show that

4 min read 2023-03-28 18:44:26

Customer experience managers in the contact center have never mattered more. Why? Because even though most businesses work hard to offer excellent

4 min read 2023-03-28 18:44:26

Customer experience managers in the contact center have never mattered more. Why? Because even though most businesses work hard to offer excellent

6 min read 2023-03-28 03:02:29

At AWS re:Invent 2022 we announced the availability of step-by-step guides for Amazon Connect agent workspace in preview. My colleagues who

4 min read 2023-03-11 01:50:53

This week 8×8 Inc. held a financial and industry analyst event at the Nasdaq building in Times Square, and with a venue like that, one would expect

9 min read 2023-03-10 23:47:09

Organizations use contact centers to answer inbound calls and initiate outbound communication to their customers. Use cases for outbound

9 min read 2023-03-10 23:47:09

Organizations use contact centers to answer inbound calls and initiate outbound communication to their customers. Use cases for outbound