contact lens for amazon connect

8 min read 2022-12-06 02:02:51

How to programmatically access Amazon Connect Rules using APIs

Many businesses today use Amazon Connect Rules, a feature of Contact Lens for Amazon Connect, through Amazon Connect console for creating and

15 min read 2022-12-01 00:06:26

In many contact centers, a large amount of invaluable communication resides in chat interactions that can dictate the image of an organization.

7 min read 2022-11-30 01:13:59

Amazon Connect is an easy-to-use cloud contact center that helps companies of any size deliver superior customer service at a lower cost. If you are

13 min read 2022-11-29 09:19:55

Overview Businesses and enterprises that offer customer service are often required to support their customers 24/7. This makes it possible for

9 min read 2022-09-21 06:00:17

Join us at AWS Contact Center Days October 4-5 to learn how to improve your customer experience with the cloud. Register now › Single sign-on

9 min read 2022-09-21 06:00:17

Single sign-on (SSO) enables users to access multiple applications securely via a single ID and password. This reduces the headache of remembering

9 min read 2022-08-17 01:31:53

Single sign-on (SSO) enables users to access multiple applications securely via a single ID and password. This reduces the headache of remembering

9 min read 2022-08-17 01:31:53

Join us at AWS Contact Center Days October 4-5 to learn how to improve your customer experience with the cloud. Register now › Single sign-on

12 min read 2022-07-21 01:05:30

Today’s end-user expects speedy and personalized customer service and does not wish to spend time waiting on a call while an agent is searching for

7 min read 2022-07-07 02:05:18

Introduction To get the most advanced analytics benefits, organizations need a robust platform and a cost-effective solution to run a thriving

6 min read 2022-07-07 02:05:18

Introduction To get the most advanced analytics benefits, organizations need a robust platform and a cost-effective solution to run a thriving

9 min read 2022-06-27 21:48:18

Introduction Organizations need in-depth analytics on their outbound campaign performance. Amazon Connect contact event stream, near real-time

9 min read 2022-06-27 21:48:18

Join us at AWS Contact Center Days October 4-5 to learn how to improve your customer experience with the cloud. Register now › Introduction

4 min read 2022-06-21 02:17:23

Amazon Connect Cases now in preview, Amazon Connect outbound campaigns & Amazon Lex Automated Chatbot Designer in general availability Amazon

9 min read 2022-06-01 02:32:37

Note: This is the fourth blog in the Amazon Connect reporting blog series. If you haven’t read “Analyze Amazon Connect Contact Trace Record with