How to Enhance the Customer’s Digital Experience from Search to Sale
Many companies were engaging in digital transformation before COVID-19 hit, doing so to meet changing customer expectations and business needs. But
Tag : Customer Retention
Ocurate raises $3.5M to show customer lifetime value for B2C companies
Ocurate, a startup using artificial intelligence to predict customer lifetime value for e-commerce businesses, took in an oversubscribed seed round
How to Avoid the 2021 Holiday Shipping Delays
The question of how to avoid the 2021 holiday shipping delays is hot right now. Both logistics companies and their clients want to get an answer —
4 Strategies Every Logistics Company Must Start Doing
On the consumer level, logistics companies are seen as couriers who deliver their most-awaited packages. But for business owners, the logistics
Three Surprising Ways Marketing Can Solve Manufacturers’ 2022 Challenges
Manufacturing businesses small and large have had their hands full with the fall-out of the pandemic, and while it seems the worst of the crisis is
The Best Marketing Strategies for Customer Retention (And Why it Matters)
The existing customer base is a potent tool for any business owner when it comes to marketing. Aside from their built-in devotion to the brand, they
3 min read
5 Top Customer Service Articles of the Week 11-29-2021
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have
3 min read
What Thryv’s Chief Customer Officer Can Tell You About Customer Retention
When you start your solo business, your first priority is to increase profitability. And customer retention helps you do that. What’s more, loyal
1 min read
What Thryv’s Chief Customer Officer Can Tell You About Customer Retention
When you start your solo business, your first priority is to increase profitability. And customer retention helps you do that. What’s more, loyal
1 min read
The SmallBizChat Podcast: Building a Collaborative Small Business Ecosystem with Pamela Slim
Pamela Slim is a small business coach, author, and speaker. In her early career, Pamela worked for Barclays Global Investors as the Director of
Reducing Customer Churn: Do You Need Prediction, Interpretation, or Both?
Customer behaviour prediction—including customer churn prediction—is at the top of our clients’ agenda—and for good reason. Who doesn’t
Did Your Customers Disappear? How To Get Them Back In 2022.
Perhaps orders are down, in-store traffic has hardly rebounded, revenues are frustratingly slow to return and employee spirits are in the tank as
1 min read
Chewable One Millimeter Mindset Blogs – November 2021
This month, review these three chewable one millimeter mindset blogs: posts freshly created throughout November 2021. As you digest your Thanksgiving
High Demand and No Stock? Here’s How AVEC Keeps Customers Engaged
Every small brand dreams of the day when their products become wildly popular, but what happens when the demand exceeds the supply? Better-for-you
1 min read
Give A Little Back This Christmas With These 3 Client Retention Strategies
One-sided relationships rarely work. They leave people feeling frustrated, underappreciated and frankly, a bit pissed off. And, unsurprisingly, if