customer solutions

7 min read 2022-06-01 01:06:40

Making your Go workloads up to 20% faster with Go 1.18 and AWS Graviton

This blog post was written by Syl Taylor, Professional Services Consultant. In March 2022, the highly anticipated Go 1.18 was released. Go 1.18

4 min read 2022-05-06 03:36:02

This post is written by Amr Ragab, Principal Solutions Architect, Amazon EC2. AWS is excited to announce that the new Amazon Elastic Compute Cloud

11 min read 2022-05-05 05:49:51

Enterprise contact centers have performance objectives (service levels, agent occupancy, average speed to answer) to deliver a high-quality customer

4 min read 2022-04-30 02:32:43

Michael Goligorsky, Sr. Solutions Architect, Amazon Connect As organizations increasingly compete on the basis of great customer experience, contact

3 min read 2022-04-08 04:03:58

Football fans from across the country gathered in a packed SoFi Stadium on February 13, 2022 to see the Los Angeles Rams and Cincinnati Bengals face

8 min read 2022-03-30 01:18:39

This post is written by Vijaykumar Pannirselvam, Cloud Consultant, Sushant Patil, Cloud Consultant, and Kishore Dhamodaran, Senior Solution

7 min read 2022-03-14 23:45:29

Introduction Many organizations want the capability to perform analytics on the contact center data for an extended period and build custom reports

8 min read 2022-03-14 23:45:29

Introduction Many organizations want the capability to perform analytics on the contact center data for an extended period and build custom reports

8 min read 2022-03-08 23:02:37

This post is written by Pascal Vogel, Associate Solutions Architect, and Benjamin Meyer, Sr. Solutions Architect. Workflow Studio is a low-code

9 min read 2022-02-11 04:22:37

This post is written by Justin Pirtle, Principal Solutions Architect, Joan Morgan, Software Developer Engineer, and Jim Thario, Software Developer

4 min read 2022-02-05 00:57:31

This post is written by: Matthew Brunton, Senior Solutions Architect – WWPS To ensure our customers have the appropriate machines available for

12 min read 2022-01-08 07:20:20

January 7, 2022: The blog post has been updated to include using Network ACL rules to block potential log4j-related outbound traffic. January 4,

13 min read 2022-01-08 07:20:20

January 7, 2022: The blog post has been updated to include using Network ACL rules to block potential log4j-related outbound traffic. January 4,

13 min read 2022-01-08 07:20:20

Overview In this post we will provide guidance to help customers who are responding to the recently disclosed log4j vulnerability. This covers what

6 min read 2022-01-06 03:14:48

This post was co-authored by Steve Sobel, Global Industry Leader for Media & Entertainment at Databricks, Hector Leano, an Industry Marketing