4 min read
How Tech Businesses Can Transform Their Customer Experience
Let’s face it, we all live in a disposable society where we are super-reliant on our devices. When they go wrong, many of us have been guilty of
Tag : Customer Support
4 min read
2 min read
How to select a gaming website – Top Methods
With all the advancements we are witnessing in the digital world, gaming websites are getting common. It is no secret that every kid who knows how
2 min read
Semiconductor Innovator Yield Engineering Systems Signs 123,000 Square Foot Lease on Chandler’s Price Corridor
The facility will support U.S. semiconductor manufacturing, creating 100 jobs Yield Engineering Systems, known by the acronym YES, has leased 123,000
6 min read
Top 11 Help Desk Best Practices
A help desk software is designed to streamline customer conversations from across channels into one view, keep track of service requests, and resolve
9 min read
4 Examples Of Good Customer Service In Schools And What You Can Learn From Each One Of Them
Customer service is often associated with consumer-facing companies, like Amazon or your favorite e-commerce store. When mentioned in relation to
5 Tips for Writing Perfect Tech Support Emails
There’s honestly nothing more alarming and boring than an automated email from a business. When you read the robotic text, that disappointment is
15 min read
The Top 15 Customer Experience Experts You Need To Follow in 2022
In any profession, success comes to those who are constantly evolving, staying updated on current trends and learning best practices. We often look
5 min read
The 80/20 Rule: How it Can Transform Your Customer Support
In the early 1900s, Italian economist Vilfredo Pareto discovered that 80% of the land in Italy was owned by only 20% of the population. As he
5 min read
7 Simple Ways to Prevent Your Support Team from Burning Out
All jobs are stressful to some degree, but it’s particularly tough for customer support agents. Working in customer support involves a high level
6 min read
7 Skills Every Customer Service Manager Needs
If you’re looking for an upward career movement in customer service, you need to be prepared to deal with difficult situations from day one. Be it
9 min read
10 Easy Empathy Exercises For Building a More Empathetic Customer Service Team
Customers want to feel understood and heard, and this requires empathy. People with strong empathic abilities are better at establishing long-term
7 min read
9 Transferable (and Desirable) Skills You Gain Working in Customer Support
My very first job was as a wall coverings specialist, which was really just a fancy title for “paint mixer.” Outside the confines of a home
4 min read
How The Pandemic Changed Customer Support System
As countries went into lockdown, people had to start working remotely. During the first few months of the pandemic, there was an urgent need to
4 min read
The Flight of the Plaques: Crystal D
How far are you willing to push your customer service for a customer? Maybe free shipping on a rush order, or a free setup fee? Or perhaps a few
8 min read
Top 5 Canned Responses for Customer Service
Your customer support team knows that no matter how extensive your knowledge base is, no matter how thorough your FAQ section or support tutorials