digital experience

8 min read 2022-06-03 21:41:23

Overcoming CX shortfalls across digital channels with and (without!) AI

For years, marketing leaders and brands have treated AI equivalent to an enigma. Some businesses succeeded and some failed to apply AI across

8 min read 2022-06-03 21:41:23

For years, marketing leaders and brands have treated AI equivalent to an enigma. Some businesses succeeded and some failed to apply AI across

3 min read 2022-05-25 09:40:26

What is Organization Assets Library? In SharePoint Online, you can create your company specific assets library, which can store images provided by

1 min read 2022-05-23 21:00:18

In our final blog on insurance commerce, we build on the previous insights on strategy, customer needs, and internal readiness. We’ve always

2 min read 2022-05-19 13:01:37

Partnership will enable OPay customers to pay on global online platforms backed by Mastercard’s secure Mastercard virtual payment solution linked

2 min read 2022-05-13 19:00:54

Product teams should be keen to understand how people interact with digital content and media. For one, web users’ interactions with website

1 min read 2022-05-09 22:00:02

How close are you really to your customers? In this fast-changing consumer environment, staying close to the customer is critical. The relationship

2 min read 2022-05-05 22:01:02

While it was once expected and acceptable for lenders to enforce standardized payment due dates and policies, COVID-19 brought the impracticality and

3 min read 2022-05-04 22:00:03

Lately, experts and enthusiasts have been writing a lot about the evolution of the web and the concepts of centralized vs. decentralized networks. I

2 min read 2022-05-04 19:30:51

Much is being written in the media about generational decision-making when it comes to healthcare. Boomers are closing the digital divide,

1 min read 2022-05-03 22:00:14

We are excited to announce that Karie Daudt, Director of Commerce Strategy, and Justin Racine, Director of Commerce Consulting, will speak

3 min read 2022-05-03 21:03:29

Today 1 in 4 Americans hit virtual roadblocks accessing web content simply because their capabilities, adaptive strategies or their assistive

1 min read 2022-05-02 22:00:57

Last week, we introduced our blog series on insurance commerce. We discussed the need to consider all the commerce activities that take place before

2 min read 2022-04-29 23:00:14

This tutorial walks you through how to add a customized help desk information to the Office 365 help pane. It’s a simple feature and a good way to

1 min read 2022-04-25 22:00:35

In our previous blogs, we’ve documented how insurance is a complicated product for the traditional commerce process. Let’s recap what we’ve