*post types

6 min read 2023-06-09 02:50:41

Announcing the latest AWS Heroes – June 2023

AWS Heroes dedicate their time to help others build better and faster on AWS. Heroes support and give back to the community in a variety of ways:

8 min read 2023-06-09 00:23:23

Introduction In the digital age, email remains a powerful tool for businesses to communicate with their customers. Whether it’s for marketing

9 min read 2023-03-10 23:47:09

Organizations use contact centers to answer inbound calls and initiate outbound communication to their customers. Use cases for outbound

9 min read 2023-03-10 23:47:09

Organizations use contact centers to answer inbound calls and initiate outbound communication to their customers. Use cases for outbound

9 min read 2023-03-10 23:47:09

Organizations use contact centers to answer inbound calls and initiate outbound communication to their customers. Use cases for outbound

2 min read 2023-03-10 01:29:21

The AWS Heroes are passionate AWS experts who are dedicated to sharing their in-depth knowledge within the community. They inspire, uplift, and

8 min read 2023-03-08 00:53:33

Enterprise contact centers have performance objectives (service levels, agent occupancy, average speed to answer) to ensure a high-quality customer

8 min read 2023-03-08 00:53:33

Enterprise contact centers have performance objectives (service levels, agent occupancy, average speed to answer) to ensure a high-quality customer

15 min read 2023-02-09 06:40:38

Increasingly enterprises and customers run and manage applications at a global scale that need to be resilient and highly available. In order to

15 min read 2023-02-09 06:40:38

Increasingly enterprises and customers run and manage applications at a global scale that need to be resilient and highly available. In order to

15 min read 2023-02-09 06:40:38

Increasingly enterprises and customers run and manage applications at a global scale that need to be resilient and highly available. In order to

5 min read 2023-01-25 03:51:52

In 2022, re:Invent returned to in-person gathering of over 50,000 attendees and exciting line-up of launches, keynotes, and sessions. Attendees

4 min read 2022-12-24 00:59:42

Introduction Organizations want the ability to monitor operational and system level metrics of their Amazon Connect instances. Right sizing Service