relationship management

7 min read 2021-12-19 19:34:01

Referrals – The role of internal communications, messaging and storytelling and post-Covid “water cooler” moments

Earlier in December I facilitated another of MBL’s popular “Developing more work from referrers and intermediaries” full day LearnLive

1 min read 2021-11-19 21:55:28

I was delighted to present the first (fully booked!) Professional Marketing Forum “Coaching and consulting skills for marketing and BD” workshop

1 min read 2021-10-22 16:42:51

During some of the many training workshops I have facilitated recently, the question of how to contact people – whether initiating a dialogue or

1 min read 2021-10-18 18:06:02

Earlier in the year I joined an incredible panel of marketing and business development experts including – Helen Blake of FutureCurve, Bernard

1 min read 2021-09-27 18:00:00

Looking for customer retention software? In this guide, we explore the top tools to use in your SaaS customer retention strategy. The success of your

1 min read 2021-09-25 20:36:20

Earlier this week I ran a full day workshop on selling for MBL (“The art of selling professional services and winning business”). The day was

1 min read 2021-09-16 16:18:45

I have written extensively on both leadership and emotional intelligence (EQ). I previously observed the similarities in these skills sets. So I

1 min read 2021-09-07 22:40:23

Last week I was joined by 18 delegates from solicitor, patent attorney, accountancy, surveying and consulting practices for PM Forum’s “Proactive

1 min read 2021-09-06 23:57:14

Last week I led another of MBL’s popular “How to manage and grow your private client practice” online (LearnLive) training sessions for a day.

1 min read 2021-09-01 17:11:55

I have written books on selling. And I have reviewed many books on selling – including those containing the latest research (see the list below).

1 min read 2021-08-30 22:08:55

A new startup called Clay, backed by $8 million in seed funding, has built a system designed to help you be more thoughtful with the people in your

1 min read 2021-08-30 22:08:55

A new startup called Clay, backed by $8 million in seed funding, has built a system designed to help you be more thoughtful with the people in your

1 min read 2021-08-30 22:08:55

A new startup called Clay, backed by $8 million in seed funding, has built a system designed to help you be more thoughtful with the people in your

1 min read 2021-08-30 22:08:55

A new startup called Clay, backed by $8 million in seed funding, has built a system designed to help you be more thoughtful with the people in your

1 min read 2021-08-28 02:28:47

Article submitted by Amy Sargent “Do you trust me?” It’s a familiar line from romcoms. The protagonist is getting ready to do something crazy