Parcelhub introduces a new portal to its customers that streamlines shipping and tracking functions with greater shipment visibility whilst improving order processing productivity.
In many small businesses, staff is usually juggling different functions during the day.
One minute staff may process orders and the next minute may need to answer customer inquiries about shipments.
The new portal makes it easier to offer high quality customer service whilst in the midst of shipping orders.
“Customers wanted a unified view of shipping and tracking. This new Portal has allowed us to start giving POD (proof of delivery) reports and will result in better reporting in the future. For customers with multiple accounts, it provides a consolidated view.”
Connor Taylor, Senior Systems Administrator
Parcelhub processes over 6 million parcels annually on behalf of hundreds of UK businesses who use its integration with many of the most popular eCommerce platforms.
By using its own carrier contracts, Parcelhub can pool all of its client’s shipments into volume discounts, which brings large-scale shipping discounts to even small eCommerce operations.
Currently, the company supports:
- UK Mail
- Panther Logistics
- Direct Link
This update to the Web despatch platform is just the beginning of more improvements to come in 2018. Parcelhub plans to add more carrier services, customer and eCommerce platform integrations, and upgrade compulsory encryption.
As eCommerce evolves and small businesses need to manage shipping and logistics services, Parcelhub plans to bring more features to its platform to help business owners improve order handling productivity and customer service.
To learn more about the portal’s new features, check out this link.
How do you manage shipping and customer service at the same time? Head over to our Facebook Discussion Group or use the comments section below to voice your thoughts.
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