They help you do almost anything.
Order flowers, track your status of groceries delivery and help you stay up to date on the latest news.
Who am I talking about? The answer is chatbots.
Businesses are using chatbots to help, engage and sell to their customers. Chatbots have allowed users to experience faster, more convenient and personalised services across a wide range of sectors. Artificial intelligence is getting more sophisticated by the day and the demand for chatbots grows as more people discover their benefits. Beyond simple question and answer queries, the roles and functions of chatbots are evolving and they are learning to juggle multiple tasks and at great speed and accuracy!
Here are some great examples where you can see the rise of the super chatbots:
Chatbots are increasingly popular in the hotel industry as they support and scale business and sales teams and enhance the guest experience. From researching room rates to booking of hotels, amenities and special requests, chatbots are providing a one-stop, seamless experience for guests. Imagine launching a chatbot application on your phone from the moment you have arrived at the hotel. You do not have to wait in line at the hotel front-desk to get your room keys. The chatbot can check you in, provide you with an access code to your room and coordinate the delivery of your luggage to your room within minutes. Once you are checked in, chatbots can also give you restaurant and bar recommendations, book spa treatments, event tickets in the local area or ask for room service or extras such as pillows or slippers. Instead of making customers make phone calls or get transferred to various departments for their requests, chatbots can handle multiple queries from different guests simultaneously and deliver efficient and immediate answers. Live chats with chatbots also allows for transaction receipts, confirmations and other important messages to be conducted over a single platform (that is, the customer’s mobile device), eliminating the hassle of sorting forms and digging through emails. Chatbots offer self-service solutions for guests round the clock without having to increase their staff costs while improving the customer experience and building brand loyalty.
There are various health chatbots that seem to place a “doctor” in the palm of your hands. They could offer health-related information, set up medical appointments and send reminders for them or give you a possible diagnosis based on your symptoms.
They certainly cannot be compared to a human physician but they provide the benefit of quick responses. For patients suffering from chronic illnesses, chatbots can help manage their health conditions better. There are many different medications to take, appointments to remember and symptoms to keep track. A super chatbot can help with dosage, issue reminders to take medicines, chart and score pain and record symptoms such as fatigue or dizziness. It can then send alerts to a medical practitioner and get advice on their health or set up the next available appointment to see a doctor. An enhanced feature could be when the chatbot can connect patients with others living with the same chronic illness and swap best practices on managing their health.
Besides tutoring students in core knowledge or assisting teachers to grade essays, there is potential for chatbots to increase student engagement. For example, in inquiry-based learning, students may engage with chatbots to solve problems in a simulated environment or setting. They could take on the role of various characters and get hints or clues from chatbots while picking up new knowledge. Whether it is solving crimes or unlocking a new science concept, chatbots can guide students to learn at their own pace and make learning fun and interesting. Chatbots could also track students’ progress and recommend alternative learning pathways if they need more practice on weaker areas. While teachers will not be completely eliminated, chatbots could help identify individual learner’s problem areas and provide detailed feedback to help teachers optimise the learning approach for them. Super chatbots can help lessen the load of educators who already take on multi-faceted roles.
When chatbots were newly launched, critics were quick to highlight that they were emotionless and lacked empathy. But chatbots are improving every day and they are more like friends to us nowadays as they try to understand what we are inquiring on. Chatbots can prove to be valuable in holding everyday conversations with the elderly, as a companion to maintain their mental and physical health. As most family members are unable to be full-time caregivers, chatbots can take on the role of a companion and offer an additional source of communication for the elderly folks.
In addition, elderly people who suffers from Alzheimer’s disease struggle with short-term memory. The disease has a growing impact on conversation so chatbots can help by encouraging them to talk about their memories, their interests and keep them alert as they go about their everyday routines. Since chatbots are cloud-based applications, the conversational logs are stored online and chatbots can send prompts or alerts to family members or health professionals if they detect any abnormalities in speech or memory lapses.
These are just some of the ways chatbots are innovatively and quickly solving real problems in the world. The advancement of artificial intelligence will continue to impact many aspects of our lives in a meaningful way and chatbots will be juggling multiple roles and be pretty superb in tackling a wide variety of needs in our daily lives.