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Airbnb Tries to Rip us Off with Last-Minute Cancellation

I work at a mid-sized property with many rooms up on Airbnb. Last Friday we had a customer that had a $550 booking for the weekend and they didn’t come. It was University of Virginia graduation weekend and if we had known the guests were not coming we could have rented the cottage in a second. The guest did not let us know they weren’t coming until after the office closed for the night. On Airbnb we had selected the strict policy...

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Airbnb and Host Misrepresented Cancelation Policy — I Lost Over $2200

I appreciate this website as a voice to expose Airbnb’s dreadful behavior. At the end of my missive, I have two questions, and would appreciate any advise. This last fall, my wife and I wanted to rent a house in Florida, while we considered buying a condo. Before booking, I wrote the Airbnb host and asked about the cancellation policy, as we didn’t want to lose our deposit if we ended up buying a condo. The host wrote: “Please...

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Airbnb Superhost Extorted Me for a Good Review.

I encountered a very calculating and dishonest host. She will go to great lengths to make sure your negative review never sees the light of day. I left my stay early due to the pool being frigid and unheated. I mistakenly assumed since the pool was the front featured amenity, it would be heated. I fully accept that mistake. In my previous experiences with pools, hosts have specified if the pool wasn’t heated and would offer to do so...

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Guests Who Pay Are Your Only Customers — Airbnb Doesn’t Care

I started using Airbnb in 2014. Recently over my last trip to Foster City, San Mateo, California, I picked an Airbnb apartment for a long term stay. The host operates as a leasing and servicing management team, who cared less about servicing or even providing amenities through the nearly two-month stay. While in the middle of our stay, we wanted to extend for another eight nights. The host claimed that the property was available but...

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Airbnb Host Fraud Lets Strangers into our Home

My husband and I own a house out of state that has been vacant and on the market for over a year. Last night our neighbors contacted us to notify us there were multiple cars and motorcycles parked in our driveway with a party going on inside. After investigation by the police we found out our house had been listed on Airbnb by an unknown host. We have never rented our home nor given any individual permission to list our home for...

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Get a Good Set of Headphones for your Airbnb Neighbors

I’ve lived in my house for almost 20 years now. One by one, all of the neighboring properties were purchased by the same owner. All of them became Airbnb rentals, and because of the same owner and close proximity, frat parties are a frequent happening. This has reliably happened for over two years now. They’ll bounce from house to house, the traveling jamboree. Trash scattered all out across the lawns, sometimes 12 cars rammed into...

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Airbnb Literally Endangering People’s Lives for Profit

After making the responsible choice last year to cancel all reservations when the pandemic hit and subsequently not receiving any compensation, I received $25. I took it as an opportunity to review my cancellation policy to better protect myself to reflect the new realities of travel. Fast forward a year later and I made my place available for the month of April and received three bookings, two of which my guests responsibly cancelled...

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SuperHost and Five-Star Property Being Banned due to Airbnb’s Policy

The guests I had the most problems with were from Airbnb. I was protecting my home, property, and neighborhood and there is no age discrimination where there is the potential for an increase to my risk and liability. I have rented to all races, ethnic groups, and religions. I would never discriminate in those case, but maturity and responsibility varies extremely in this age category and is a much different story. I’ve set a 30 year...