allankelly

Dear customer, the truth about IT

10 years on I feel the need to repost this classic letter from the IT industry to our clients. Audio version, read by Allan Kelly. Dear customer, I think it’s time we in the IT industry came clean about how we charge you, why our bills are sometimes a bit higher than you might expect, and why so many IT projects result in disappointment. The truth is that when we start an IT project, we don’t know how much time and effort it will...

allankelly

Videos: ITIL & the Product Owner

Last month I appeared in two videos now available on YouTube. First I was interviewed by Adrian Reed about the Product Manager and Owner roles for The BA Fringe. My interview appears about 12 minutes into the programme and lasts about 10 minutes. I also joined an expert panel discussing the ITIL 4 High Velocity IT – aligning agile and lean. It was a great conversation and a lot of fun to record, we hardly mentioned ITIL but...