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2020 Review from the CXTech Newsletters

January It was simpler, more linear time in January. A question being discussed was whether Zoom could maintain its current valuation. Growth was without a doubt, but 85% through the rest of 2020 was considered tough, as discussed in CXTech Week 1 2020. Jump to June to see what happened We also discussed the mixed perceptions of Twilio through 2020, mostly due to the dopey categorization of it being a CPaaS, it is not. And even when...

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CXTech Week 45 2020 News and Analysis

The purpose of this CXTech Week 45 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and Analysis by email. Please forward this on if you think...

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7 Stories You Missed: T-Mobile Wins Wireless Award, CPaaS Acquisition, UCaaS Expansions

J.D. Power honored T-Mobile for its business wireless performance, and RingCentral expanded one of its solutions. Our editors covered UCaaS, the agent channel and other important topics this week. For example, multiple CPaaS acquisitions drew headlines last week, and a carrier faced criticism for its decision to stop offering DSL services. We’ve brought together seven of our website’s most popular stories from the last week. Check...