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Reciprocal Value

In rotating their tech support tasks, Reciprocity is finding a better way to monitor their code — and a better feel for their process. Joe Alfaro, VP of Engineering at Reciprocity, shares how Sentry helps his team resolve problems before customers can report them. Like most companies, Reciprocity constantly iterates on the best ways to support our product. But with six engineering teams, Conway’s law is a concern for us, as six...

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Let’s get ready to monitor!

At Sentry, we often get asked how error monitoring is different from APM or logging. To help answer this, I’ve broken down the different types of monitoring into four major categories: Systems Monitoring Log Management Application Performance Management (APM) Monitoring Error/Crash Monitoring (Sentry!) Systems Monitoring Systems monitoring involves checking that data center equipment works and tracking the system’s overall...

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How Aumni Keeps Errors out of “Userland”

Different development teams exercise different production philosophies. These philosophies usually stem from greater company direction and culture but are guided by the experience of technical leadership. For the team at Aumni, an analytics platform for the venture capital world, the development philosophy falls under the three key areas. Go fast Run CI/CD with automated testing Error monitoring on every project Aumni has built a...

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How Tackle Creates Customer Trust with Sentry

Regardless of the strength of your product, and the quality of your code, if the end result isn’t happy customers… What’s the point? For Tackle, a software company dedicated to helping ISVs turn the Cloud Marketplaces into repeatable, sustainable, and significant sources of revenue, customer experience is everything. As a software company serving other software companies, Tackle knows exactly what matters most to its customers,...

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Dump Them for Sentry, Before They Can Break Up with You

Your customers are messaging, ordering, watching on a mobile device and — without a pause — carrying that experience to the web, desktop, tv, smart speaker, etc. Their expectations are that your service provides one seamless experience that goes with them where ever they are. That’s why you need resolution tools that work across organizational and technical boundaries. Now, maybe you’re tired of using an additional mobile...

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Customer Story: How Reciprocity Improves Application Health with Error Monitoring

Customer support teams are a crucial part of any enterprise service, and in the world of Governance, Risk, and Compliance (GRC) Software, these teams need to be focused on supporting critical customer needs, not troubleshooting application errors that have reached the customer. Sentry has proved to be a pivotal part of the toolset for industry-leading GRC software company Reciprocity. Preventing the Preventable: Catching Errors with...

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Welcoming Sentry’s New CEO

This year marks the 8th year since we incorporated Sentry. Every year has created a new set of opportunities as we’ve expanded both our product and our customer base. We’re fortunate to be considered the market leader in error monitoring, and are aggressively building on top of that success to make software better for everyone. Our rapid revenue and customer growth, combined with recent funding, has given us the exciting...

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Making Software Better: My Move to Sentry

Software is no longer eating the world; software is the world. By some estimates, the total number of applications will double in the next 5 years to over 750 million. Moreover, there isn’t an aspect of our lives that will not be enhanced by software: smart homes, self-driving cars, self-healing power grids, and other innovations that will help us build a cleaner, safer world. Code is increasingly becoming the center of every...