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Signal 2021 Day 1: Twilio Engage, Intelligence for Voice, Flex One and more

As expected, there was no shortage of announcements on the first day of Signal, mostly during the keynote. We’ll be able to dig deeper into the details on some of these in breakout sessions, but there is certainly some interesting stuff to talk about. Twilio Engage represents the first over-arching consolidation of services into a Twilio customer engagement platform. For anyone paying attention, it’s been obvious from the...

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Join Us at PIMpoint Digital 2021

We are excited to announce that we’ll be sponsoring and speaking at inRiver’s PIMpoint Digital 2021 from October 5-7, 2021. As a proud inRiver partner with several years of product information management (PIM) experience, we’re ready to join in on this event and conversation around this year’s theme, Opening the Digital Front Door.   Attendees will learn more about key processes and technologies used to attract new...

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Amazon Connect Health Check

Contact Centers are a critical component of every business as it is an entry point for its customers and a pivotal factor in creating a public image. Having a poor and frustrating customer experience can not only turn away existing customers but prevent future growth. The Amazon Connect Health Check can help with identifying subpar caller experience, pointing out contact center management inefficiencies, and recognizing gaps in Amazon...

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An Introduction to Salesforce B2B Commerce

While everyone knows that companies were moving at a rapid pace to enable commerce solutions in recent years, no one could have expected the dramatic impact the global pandemic has had on businesses in the last 18 months. Businesses were quickly forced to re-think priorities for online commerce and digital enablement and were required to pivot to new channels much faster than anticipated.    Manufacturers and distributors...

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The Benefits and Tools of Middleware Modernization

This is the third installment in our middleware modernization series. You can read the first installment here and the second installment here. Organizations often lack the time and resources needed to effectively modernize legacy systems and applications. Middleware helps ease the challenges associated with modernization and provides the flexibility to upgrade applications. Benefits of Middleware There are multiple benefits to...

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Perficient Expands B2B Commerce Solutions Portfolio Through Award-Winning Salesforce Partnership

Our tagline mentions “End-to-End Digital Solutions,” as we are a global digital consultancy offering a multitude of strategy and technology services. We take pride in our consultative services and strive to be a trusted partner to our clients.   An area of expertise that we have strengthened over the last decade is in ecommerce strategy and platform implementations. Perficient also has...