chatbot

COVID-19 pandemic has accelerated the shift towards a more digital world, every kind of business is moving to the online world, be it a small size, medium, or large enterprise. Every industry making its presence online,...

Chatbots are great tools for powering a conversational marketing strategy. In emergencies like this, setting up a constant, barrier-free conversation with the public is vital. New needs and urgencies have emerged since...

The government of India wants to build a voice assistant and chatbot that can digitally deliver government services. The National E-Governance Division of  India’s Ministry of Electronics and IT is inviting companies...

I wrote a blog a few months ago called How the heck does a chatbot work? about how an SAP Conversational AI chatbot figures out what actions to take after a user enters some text. It was the result of my own extensive...

Nowadays, many applications are using chatbots and virtual assistants. IT teams to end consumers utilize new chat-based techniques to interact with computer systems. There are also many intelligent chatbot APIs that...

The critical industry that has been massively impacted by the pandemic is the healthcare sector; however, AI’s involvement has helped the industry weather the pandemic storm. The AI applications by companies bring...

LINE is a fast-growing messaging app from Japan with about 84 million monthly active users in its home country and over 187 million worldwide. It has grown into the second-largest social networking and messaging app in...

Facebook has updated the API from Facebook Messenger and it’s now available for Instagram. This means that companies and developers are now allowed to integrate Facebook Messenger functionalities into Instagram. This...

To maintain business growth, you need to strike a balance between how your SaaS product drives user behavior and keeping an eye on trends. Product developers can sometimes get preoccupied with the former and lose sight...

In recent years financial and big tech companies have taken over parts of the payments industry that were previously dominated by traditional banks. The latter are not resting in defeat though, as they attempt to catch...

Finn AI and Glia have partnered to provide Banks, Credit Unions, Payments Platforms, and other Financial Institutions with the ability to enhance digital customer and member service through the use of AI-powered...

by Christa Martin, Chief Outsiders CMO The AI boom is well underway. In 2018, 15 percent of Americans reported that they had interacted with a company’s chatbot — an automated, web-based conversation platform —...

Welcome to the 4th and the final blog post in the series. Kudos to you, if you have made it this far. In this blog, we will extend the chatbot to handle the C4C-ticket-creation-conversation and finally, we will also see...

In light of recent events, only one thing springs to mind when the word crisis is mentioned – the Coronavirus pandemic. It has swept the world by storm, leaving us to cope with the “new normal” as best we...

Recruitment processes are not always as simple as we’d like them to be. External factors such as requirements by law for specific benchmarks to be met or an internal resistance to change can frustrate recruiters who...

The Internet is not a vending machine in which you throw a coin and then get what you want (Lovink, 2018). But what if it is? One of the trends that appeared in late 2015 was the development of Internet robots, which...