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Are client emails binding contracts?

A couple weeks ago, Karol wrote a great post about not getting cheated by your design clients. In that post, we recommended (as we always do) that you have a signed contract with most of your clients. But in the comments on that post, we had a fascinating question posted by GDB reader Ranjit that said this: Would emails and all other correspondence between client and designer not act as some sort of contract? I found Ranjit’s...

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What to do if a client threatens you with a “bad review”

A few days ago, the phone rang at 10am. “Reliable! This is Lou,” my wife and business partner, Lou, said. (We run a design / marketing agency, but recently started Reliable: our new PSD to HTML & WordPress company). She took the call per usual. The guy had a lot of questions, and she had answers. But then, the call took a “weird” twist… The guy had some pretty wacky demands. He basically wanted us to ditch the process we...

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9 Communication Tips to Save Your Next Design Project

If you’re a designer, communicating with clients is an essential part of your job. But it’s not always easy, and at times it can be downright frustrating–both for you and for the client Ineffective communication can leave you and the client feeling intimidated by the process, which can cause a breakdown in the relationship and a failed project. With that in mind, let’s have a look at some techniques and tips...

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5 Easy Ways to Keep Design Clients Happy

Becoming a successful designer involves more than just great design work; you must maintain a great working relationship with each client you meet along the way. In order to make the most out of your time with clients, it is imperative that you understand certain factors that can greatly enhance the client/designer relationship. As they say, “a little bit goes a long way,” and it is no different than when it comes to the way you...