customer experience

It is said that the language keeps changing every 100 miles you travel, irrespective of your demographics or direction. But, when it comes to expanding your business globally, you need to be capable of communicating in...

Both modern Team Site and Communication site are different since they are based on different site templates. Creating sites in SharePoint Online  How to Create Communication Site To create a communication site in...

Amazon Business released the first 2021 B2B E-commerce in Evolution Report, which shares B2B trends and new insights from U.S. procurement professionals across industries and organizations of every size. For the...

Leading digital experience platform provider, Optimizely , announced the appointment of Donna Wilczek to its board of directors effective immediately. Wilczek will join the board as the first independent director. A...

In this interview, Matteo Gatta, CEO of BICS, talks about the company’s strategy to address mobile network operators’ needs on revenue optimisation, operational excellence, customer experience, and risk reduction,...

One giant leap for cashless transactions Taking a look back at 2020, it is clear it will be one of those years that creates a “before” and an “after”. The payment methods we use on a daily basis are no...

Imagine you could replicate the job of retail assistants in your online store, improving your customer’s shopping experience and thus increasing your ecommerce sales—on autopilot.  That’s just one of the virtues...

In Part One of this series, three initiatives buckets were introduced. The initiatives designed to retain customers related to: Competitive parity Retention Brand building In this part, we examine CX initiatives...

Tweet “As we continue to grow within an experience economy, the “phygital” (physical + digital) customer experience is going to evolve and become much more mature,’’ shares Bibhakar Pandey, Vice President,...

The vast majority of customers say they prefer to buy from companies that treat them like people rather than numbers. Not just that — they also like buying from companies that care to understand how they use their...

Author: Vishnu Pillai.In this article, we would look at a very simple demonstration of how we can use the linear regression model to predict the estimated revenue based on the number of texts sent out in Adobe...

Everybody has angry customers. Some customers are angry because they have a complaint. Some are just having a bad day. Whatever the reason, you must know how to handle angry customers. In our customer service training...

Today’s retail brands have enormous, and continually expanding, marketing ecosystems, making it increasingly harder for them to communicate consistently with their customers. An average consumer now receives thousands...

They’re telling you something your competitors aren’t listening to. Not with their words. Everyone knows the old adage, “The customer is always right.” This statement, more recently used by only customers (and...

Health insurers are eager for greater insight into how members feel when they call, live chat, or text. Capturing far more than the words can unlock a treasure trove of actionable insights and information. At Qualtrics...

30-second summary: With regulatory movements legalizing cannabis in 16 states, the cannabis industry is now forecasted to surpass $100 billion by 2025 Even after record sales in 2020, Columbia Care Inc faced a major...