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GSK on employee experience and office culture in the age of remote work

Few organisations in 2021 would deny the importance of customer experience, or CX, to business performance and the bottom line. Over the past several years, the role played by CX in allowing companies to stand out and leave a lasting positive impression on consumers has become widely acknowledged, as have strategies for improving CX. But Amy Grieves, Organisation Development Business Lead for Consumer Healthcare at pharma and...