customer experience

One jolt after another—commoditization of manufactured products, the onset of brand purpose, the varied breakage of norms by the pandemic—has left companies scrambling for customer retention strategies to help...

Coconut Software was founded in 2007 by Katherine Regnier. Coconut brings a deep and focused expertise in the financial services space across channels to help improve the member and client experience with financial...

Choosing The Best Customer Experience Software For Your Business Even while interacting with a preferred brand, 1 in 3 customers (32%) say they would walk away after one bad experience, according to Price Waterhouse...

SaaS providers enable business teams to work more efficiently and gain insights more quickly, driving value for their businesses. SaaS solutions can bring significant value to their organizations and adoption is...

Managers are Routinely Unaware of How Customers Actually Rate Their Customer Experience. It’s a startling fact. We know 80% of organizations believe they deliver a “superior experience” to their customers;...

Customer Success Managers (CSMs) are change leaders, no matter if you embrace it or not. You are the face of your customers’ change; driving value-creating adoption, building user competencies and thinking about...

What Is Omnichannel Customer Experience? A joint report by NielsenIQ and FMI, the Food Industry Association, projects that in the U.S. alone, a whopping 74.7 million households will be omnichannel shoppers by 2025....

T’was the season! December is one of the busiest times of the year for email and we’re sure your inbox was stuffed with season’s greetings, even more than we were after eating our Christmas dinner! There was...

Today, the importance of delivering high-quality experiences to customers as they encounter and interact with a brand cannot be understated. In fact, a whopping 85% of marketers who participated in a recent Ascend2...

Are Hotels Ready for Generation Novel? — Source: LodgIQ Via David Millili, CEO at LodgIQ, HospitalityNet What defines world-class guest service? Is it personalized offers or a value-driven loyalty program? Is it a...

Brands are in a position where they must exceed customer expectations even if the customer wasn’t expecting it. No brand is safe from the need to stay one step ahead of its customers – just think of Blockbuster and...

30-second summary: Knowing your customers and what triggers them to purchase is imperative. This includes understanding what causes them to buy from your competitors This level of knowledge can only be built through...

An analysis of intentional, strategic, and effective digital transformationProfitable, effective, and sustainable transformation goes much further than making an app or getting a website chatbot. Similarly, onboarding...

The way businesses interact with customers has changed quickly in the past few years. Customers used to pick up the phone or send an email to get in touch with a business, but today, more and more of these interactions...

Make your customers feel like your products are theirs.Photo by Nathan Van Egmond on UnsplashThe famous Swedish brand Ikea is a genius in making customers fall in love with their products. They are killing it.Ikea...

Serving vulnerable customers — it’s about time.Higher taxes, less disposable income, and a tough economic and political environment thrown in amongst a string of public sector strikes and we’re starting 2023...