customer service

I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a complete revision...

You are a diamond. This stupid sentence has been stuck in my brain since I was 10 years old.It was one of those days where as a kid I followed my pastor parents to a big Sunday service of the church they were a part...

Boston-based Fidelity Investments announced Wednesday that it plans to hire for 375 new jobs in Colorado, part of a larger push by the financial services giant to add 4,000 jobs nationally, including 1,000 at remote...

We were in holidays in the Swiss alps. I was wandering around in the reception of our hotel while I waited for my wife to come down. So I watched the board where all touristic and key information are displayed. Yes, I...

Imagine walking into a clothing store, asking an employee if they have a shirt in your size, and waiting 48 minutes for them to answer you.  You'd probably walk out, right? Now imagine waiting 48 hours for a response....

The longer we continue to work with either all or part of our teams in remote, out-of-physical-office environments, the more imperative it becomes for those teams to have some tools in place to keep the channels of...

Today’s customers are smarter than ever. They know how to buy. The digital/online world has given customers the power to research products, read reviews, and compare prices. Often, customers have made up their minds...

What is Customer Churn? Why do we need to measure the churn rate? Why focus on customer churn and not growth? How does one reduce the churn rate? If you’ve been trying to find the answers to these questions,...

Riversand is proud to be Certified by Great Place to Work®. The prestigious award is based entirely on what current employees say about their experience working at Riversand. This year, 92 percent of employees said...

I am about to commence my revision for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a...

Social media is a Customer Success Manager’s dream tool. As customers become more aware, leveraging the growth of SaaS, marketing professionals need to keep up. While obviously, building brand awareness and acquiring...

AppTweak, pioneer and leading App Store Optimization (ASO) platform driven by data science and trusted by the largest apps and games, announced today a $22 million investment in Series B funding from early investor...

Dick’s Sporting Goods has announced the grand opening of its House of Sport experiential concept store. The new store, officially opening on April 9 in Victor, NY, will provide a variety of experiences for various...

An Amazing Customer Experience, Guaranteed  How to Get Customers to Gain Trust and Confidence in Your Brand Shep Hyken interviews Jeff Toister, a customer service author, consultant, and trainer. They...

Are you committed to getting better, to waking up each day a little bit better in some area of your life than you were the day before? Most say they want to get better, but few have a plan. That’s not an educated...

In less than 24 months the demand for Digital Customer Service has literally boomed, regardless of the country or industry. This acceleration is the result though of an ongoing revolution that had started a few years...

With the rise of e-commerce titans like Amazon, eBay, Walmart, the retail industry has witnessed a rapid digital transformation over the past few years. Moreover, the outbreak of pandemic earlier this year has...