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How will technology transform the fragile client/agency ecosystem?

30-second summary: The client/agency ecosystem is profoundly being reshaped, effectively fueled by new technological advances across the partnership lifecycle The cost of complexity, the need for more effective resource management and shared accountability is requiring a reengineering of obsolete operational processes The agency world is restructuring, reinventing itself to provide more effective, agile, responsible capabilities that...

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How app-free contactless payments are retailers’ and shoppers’ little helpers

30-second summary: Retailers are rapidly reinventing the shopping experiences by exploring technologies to increase customer engagement, sales, and loyalty Because in-person shopping remains attractive, brands are embracing safe, self-service, contactless payment technology The epic growth of contactless payments continues increasing 150 percent in less than a year — 87 percent of shoppers say they prefer to shop in stores with...

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How technology is streamlining processes in finance and insurance

30-second summary: Firms use CRMs to monitor all interaction with customers and partners MT Finance has benefited from using messaging platforms whilst staff have worked remotely In insurance, growth has been awarded to those that can adopt technologies quicker, but traditional insurers are hindered by having older systems One law firm has launched elearning courses during the lockdown, rather than holding face-to-face consultations...

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How to take your contact center to the next level

The pandemic has forced businesses to figure out how to maintain the same quality of customer service while navigating a radically altered landscape. An unprecedented number of contact center agents are working remotely and in many cases handling an influx of calls. The scale and complexity of this challenge is daunting – but it doesn’t have to be. In fact, it can serve as an opportunity: A chance to break with old, inefficient...

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Which areas of tech grew the most during lockdown?

30-second summary: COVID-19 has seen households embrace new tech Zoom increased users by 2,000% in 2020 VPNs, gaming and streaming have seen significant growth Netflix saw an additional 12 million users in the UK in 2020. For many, particularly during the colder months, there wasn’t much else to do recreationally apart from resort to technology – be this video gaming or streaming the latest TV shows online! Tech has been a...