which-50.com which-50.com

It’s Time to Level up Your Contact Centre With Gamification

While contact centres cement their place as a critical frontline between businesses and consumers, their agents have faced extensive stress resulting from the crises which made them the first port of call last year. That included a huge surge in call volumes, plus the fact that increasingly diverse and complex interactions are now a staple of these employees’ experiences — employees who themselves navigate unknown waters while...

leveleleven.com leveleleven.com

Launching a Sales Contest? Communicate it Effectively.

How To Communicate Sales Contests Effectively Every good salesperson knows the importance of communication when it comes to making a sale. But how about the importance of internal communication? Effective communication with your team is critical to success – both your own, and theirs. A recent article from the LinkedIn Sales Blog reminds us that “our methods of business communication have grown vastly more complex and intricate.”...

retailwire.com retailwire.com

Amazon is not playing games (oh, yes it is) with warehouse worker performance

Everyone knows that Amazon.com sets high performance standards for those fulfilling orders in its distribution facilities. While some say they like the pace of work at Amazon’s warehouses, others contend the company is setting unrealistic goals that set workers up for failure. The e-tailing and technology giant has sought to continue to meet its productivity goals while introducing an element of fun into getting the job done with a...