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Here’s what users should expect from their IT admins

Hello, fellow IT admin. I get it.  I too have been the human crawling around on the floor, weaving my way through dust bunnies and coaxial cable, knees poked by zip tie ends, cursing my way to a power strip and knocking RJ45 plugs with snapped-off tabs out of ports while trying to find the one black cable out of 70 that leads to the dead monitor I’m replacing. I know what it’s like to be the IT administrator for large and small...