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Business surveys – 16 free questionnaire templates you can download

Surveys can help with a whole range of business questions and challenges, from designing a new product to checking on employee engagement. Here’s a run-down of the power of the survey and which kind to use when. What is a business survey? A business survey is a survey that’s used in business, which gives it a pretty wide definition. If you use a survey in a way that supports your business goals, it can be considered a business...

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Preserving Revenue with PX: How Measuring NDR is Easier With Retention Focus

The one metric that many SaaS companies use consistently to determine revenue from current customers is Net Dollar Retention (NDR). In this time of economic upheaval, it is a metric needed to prove to your board and stakeholders that you are on the right track. NDR can be expressed in a formula with specific components. To discover it, you begin at the period of revenue to be measured. For instance, it can be Q1 or only a month. You...

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Passion for Product and “The Boss” Led Lee Weiner, Chief Innovation Officer at Rapid7 to the Top

Over the past year, Gainsight’s CEO, Nick Mehta, has interviewed a plethora of Chief Product Officers in the series Path to Becoming A CPO. As Nick explained in a recent conversation with Lee Weiner, Chief Innovation Officer at Rapid7, there was no direct path to the top early in all their careers. By sharing each story of the fantastic CPOs who inspire us at Gainsight, we hope to find commonality amongst everyone’s diversity....

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Enabling Multi-Product Growth in Gainsight PX

Many enterprise companies find themselves without either a tool or platform that gives a unified customer experience across multiple products. As a result, the customer can often experience a disjointed. The company is unable to optimize or scale the customer and ultimately impacts customer retention. Such was the case for a Gainsight customer.  This specific customer is a large enterprise platform known for digital media and...

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Driving a Unified Experience with Your Customer Success Team

The purpose of your Customer Success team is ultimately to drive customer outcomes. But they are not alone in this endeavor. The Product team is part of the process of serving customers, as well. They control the customer experience through the product they own. But what if everyone is working from a different source of truth? Differences in customer data can be challenging, and it inhibits internal collaboration. There is nothing...