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Insights: Using product analytics to find metrics that predict retention

Let me jump right in: With product analytics, customer retention isn’t just something you measure after the fact; it should be something you can learn to predict (and then improve).  I get it—data and analytics sound technical and scary, something only “really smart analytical people” should touch. How could a product manager possibly dig into the data and pull up something that’s genuinely useful for activation and...

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Celebrating Google’s Birthday and Former Products

This week marked Google’s 23rd birthday. While it is easy to look sidelong at what it has become over the last two decades, you can’t argue the impact. It is hard to express how foundational, how groundbreaking, and how important to modern computing the contributions that this humble little search engine company has created in the span of two decades. So with that spirit, we wanted to pay tribute to some of the landmark Google...