itilsurvival

IT Service Desk: Which itil process has objective?

Defining the role, objectives and overlap of the other key functions (technical management, application management and IT operations management), the it service desk serves as the first point of contact for it users on a day to day basis and will handle all incidents and service requests. More than that, your organization has succeeded by modernizing the IT service management (ITSM) market through an innovative platform that is...