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What does it take to successfully rent customers on social commerce platforms?

Through a special arrangement, presented here for discussion is a summary of a current article from the blog of Jason Goldberg, chief commerce strategy Officer, Publicis. The article first appeared on Forbes.com. The key to successful social commerce is to understand that, in most cases, you are renting rather than buying customers that you own. For any product sold directly on a social platform, you very likely don’t own the...

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Bed Bath & Beyond adds off-hour pickups and speedier fulfillment to its ‘omni-always’ suite

Bed Bath & Beyond announced yesterday that it is rolling out a new buy online and curbside pickup program that will allow customers the option of getting their orders one-hour before its stores open to the public. The retailer said the new service will be available at its namesake chain and its buybuy BABY stores with the idea of giving early risers or busy customers who commute to work the option of placing orders the night before...

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When will predictive models become more predictable?

Retailers and brands that used predictive models were forced to constantly retrain and make adjustments around their machine learning tools as historic data became unreliable during the pandemic. While the “new normal” is becoming more evident as vaccines roll out, changes in buying patterns are still volatile enough to continue to frustrate forecasting efforts. “The question is: How quickly can we adapt and retrain ML...

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Can a Tesco exec school Amazon on physical retail?

What makes an executive who worked his way up from collecting shopping carts at a Tesco to its corporate suite leave the company after 31 years? Perhaps an offer too good to turn down from Amazon.com. Tony Hoggett, who until last week was chief strategy and innovation officer at the British retailing giant, is making the move to Seattle to head up Amazon’s physical store operations beginning in January 2022. He was Tesco’s chief...

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Nordstrom and Asos say joint venture is a game-changer

Nordstrom announced yesterday that it has acquired a minority stake in Asos’ Topshop, Topman, Miss Selfridge and HIIT brands. The joint venture will provide Nordstrom greater access to fashions that are popular with younger consumers and offer Asos a physical presence in the U.S. market. The deal builds on a relationship that goes back to 2012 when Nordstrom became the “exclusive distributor” of Topshop and Topman brands in the...

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Target and Chipotle are watching TikTok video resumes to find workers

TikTok is piloting a program, “TikTok Resumes,” that lets its users apply for jobs on video. Approximately three dozen companies are taking part in the pilot, including Chipotle, Target and Shopify. TikTok users are encouraged to create video resumes that “creatively and authentically showcase their skillsets and experiences.” Candidates then peruse job listings and submit videos for posted jobs with the #TikTokResumes hashtag....

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Are independent grocers thriving?

Independent grocery has grown to account for a third of total U.S. grocery sales, up from 25 percent a decade ago, according to a new study from the National Grocers Association (NGA). Sales by the independent supermarket sector was almost 94 percent higher in 2020 as compared to 2012, the year of NGA’s last economic impact study. During that same period, total U.S. grocery store sales climbed 47 percent, according to...

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Retailers still have a COVID-19 problem

Move around the United States today and it may appear as though life has returned to what passed for normal prior to the novel coronavirus pandemic that claimed more than 600,000 lives in America. This is a mistaken perception, however, and retailers may be compounding it by going along with consumers, who for one reason or another, refuse to get a COVID-19 vaccine or wear a face mask while remaining unvaccinated. Twenty-four states...

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Why do healthy eating campaigns fall on deaf ears?

A new study from a Cambridge historian finds that people are at least “complicit” in responsibility for the rising levels of obesity since the late 1980s onwards as they’ve “re-worked, misinterpreted or selectively deployed” advice around healthy eating. In an article published in Contemporary British History, Dr. Katrina-Louise Moseley makes fresh use of consumer interviews and surveys conducted in England and Wales in the...

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Are Amazon’s ‘warrant’ partnering deals monopolistic?

A recent look at Amazon.com’s partnering practices is making some say that the retail and technology juggernaut is asking too much of its suppliers and putting them in precarious positions. Amazon has in at least a dozen cases established the right to purchase a partner company’s stock in the future at a price far below market value, according to The Wall Street Journal. The deals, called “warrants,” have been a part of...