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NRF 2021 Reminds Retailers to Focus on the Big Picture With These 5 Customer-Centric Strategies

NRF, one of the first big retail shows of the year, always marks a kind of new beginning. The show collects the insights from the past year, and reframes them with an eye on the future. As we know, this past year marked a particularly turbulent time for retailers. There were companies that were forced to shut their doors while others saw huge spikes in sales. Attending NRF 2021, Kibo was reminded that the changes we’ve seen take...